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Terms and Conditions

Terms and conditions 

 

Contract for the supply of products and services: 

On completion of your online purchase or deposit payment, you are entering into a contract with Safe & Sound Vehicle Systems Ltd. This contract will be beginning on the sending or our order confirmation email or your deposit payment, and not before. This email is acceptance by Safe & Sound Vehicle Systems Ltd for you to buy goods and services from Safe & Sound Vehicle Systems Ltd regardless of your receipt of the order confirmation email.  

Safe & Sound Vehicle Systems Ltd reserve the right to withdraw from any pending contract prior to acceptance 

 

Installation:  

On completion of your online purchase you will be contacted within 24 working hours by our booking team. Safe & Sound Vehicle Systems Ltd aim to complete the installation of your chosen product within 5 working days.  

Bookings are Monday to Friday, AM or PM and where possible our engineers will call 30 minutes prior to arrival.  

It is your responsibility to ensure the vehicle is in a suitable location for the installation to take place. Private car parks, residential areas and driveways are all perfectly acceptable. Installations cannot be carried out in multi-storey car parks or car parks which require a fee to enter.  

We will be unable to carry out work on vehicles which are unroadworthy or in a state of repair.  

 

Delivery:  

Where possible our engineers will bring your chosen device to site with them on the day of installation. However, in order for Safe & Sound Vehicle Systems Ltd to respond to installations quickly, this is not always possible. In this situation the device will be posted to the installation address prior to the installation date.  

 

Cancellations:  

On completion of your online purchase you are entering into a contract with Safe & Sound Vehicle Systems Ltd. Any cancellation made will be subject to charges to cover our costs in processing and arranging the installation 

Orders cancelled 24 working hours prior to the arranged installation date will be subject to a £60.00 cancellation fee.  

Orders cancelled within 24 working hours or the arranged installation date will be subject to a £85.00 cancellation fee.   

Amendments to installation bookings will be charged at £15.00 for cover of administration.

Orders cancelled after order but prior to booking will be charged at £25.00 for cover of administration. 

Refunds will be made to the same method of payment minus any cancellation fees. 

 

Service Calls:
 
Where a Service Call is arranged for what you, 'the customer' is believed to be defective equipment supplied and installed by Safe & Sound Vehicle Systems, we reserve the right to charge a minimum of £75.00 plus VAT.
 
This charge will be made where the supplied and warrantied equipment proves to be working as it should, and the cause of the perceived fault or issue be that of user error or third-party interference (such as windscreen replacement, tow bar installation, electrical work, bodywork, DIY and other devices installed). 
 
Images of diagnosed issues can be supplied in a detailed report at an additional cost of £45.00 plus VAT if required.
 
This and the Service Call fee must be paid by the customer on receipt. These charges can then be recovered from the third party.    
 
Full VAT invoices will be supplied. 
 
 

Missed Appointments: 

Where an enginneer visits site, you miss your booking and/or the vehicle fail to be at the requested installation location you will be subject to a £100.00 cancellation fee. 

 

After Installation:  

Safe & Sound Vehicle Systems Ltd maintain very high installation standards. Should you be displeased with the installation of your device or find there to be a vehicle issue then please notify Safe & Sound Vehicle Systems Ltd via email to sales@sasmobile.co.uk within 24 hours of installation.  

 

 

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